Below are a selection of frequently asked questions. If the answer to your question is not answered below feel free to contact World Options main office on 0330 335 8100


UK :   0330 335 8100

USA:  801.413.1736

  • Do I need an account to ship with World Options?

    To start shipping you are required to have an account with  World Options. Unfortunately we do not provide a service for one off shipments.

  • My driver hasn't arrived, what do I do?

    Please call World Options customer service on 0330 335 8100. Please have your tracking number to hand.


    Please note that collections are not guaranteed

  • My customer has a damaged parcel, what happens next?

    If your customer has accepted a damaged parcel please contact the World Options customer service on 0330 335 8100. Please have your tracking number to hand.

  • How do I book a collection?

    If your driver hasn't arrived or you have missed your driver, you will be required to book another collection unless you have a daily pickup. To re-book your collection, email with your tracking number.


    You also have the option to call the Help Centre. Please provide your tracking number and we'll take care of the rest.

  • How do I prepare an international shipment?

    As with all shipments, World Options and partner carriers require you to use appropriate external and internal cushioning to protect your goods.

    Any goods leaving or entering the EU require a commercial invoice, World Options Portal will help prepare this document for you, however you do have the option use your own. If you have any other questions please call the Help Centre.

  • I've forgotten my World Options Login?

    If you have forgotten your user name or password you can either contact your account manager or customer service. You will be asked a number of security questions before we reset your password.

  • My destination shipping address isn't recognised?

    From time to time the carriers require a slightly different address from the one you may have. If this is the case please contact the head office to assist.

Head Office

Link 665, Carrs Industrial Estate, Todd Hall Road, Haslingden, Rossendale, Lancashire, BB4 5HU

Open Times

Monday to Friday 8:30am - 5:30pm

Saturday to Sunday - Closed

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